Scripts & Talk Tracks

Two things live here. Calls to run — intake questions in order, objections, closes. And how to explain a subject a client just asked about, in plain language. Those work anywhere you need the words: on the phone, in an email, or across a desk.

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October 2026

  • +Contractor GL — Faulty Work, Completed Operations & What's Really Covered

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Phone scripts are included with full access — for your whole agency, with more added regularly.

30 scripts matching “how to explain”

HOW TO EXPLAINSalesPersonal Lines
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Quote Presentation — Auto Coverages

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HOW TO EXPLAINSalesPersonal Lines
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Quote Presentation — Home Coverages

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HOW TO EXPLAINSalesPersonal Lines
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Why Higher Liability Limits — Talk Track

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HOW TO EXPLAINPersonal Lines
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Rate-Increase Explanation Call (Retention)

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HOW TO EXPLAINSalesCommercial Lines
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Presenting a Commercial Quote — Walk-Through

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HOW TO EXPLAINSalesCommercial Lines
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Explaining Additional Insured & COI Requirements

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HOW TO EXPLAINSalesCommercial Lines
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Workers Comp Audit — Prep & Explanation Call

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HOW TO EXPLAINSalesCommercial Lines
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Commercial Rate-Increase Explanation

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HOW TO EXPLAINSalesPersonal Lines
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SR-22 Filing — Explaining It to a Client

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HOW TO EXPLAINSalesPersonal Lines
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High-Risk Driver (Tickets / Accidents) — Setting Expectations

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HOW TO EXPLAINSalesCommercial Lines
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Workers Comp — Owner-Only / Ghost Policy — Call

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HOW TO EXPLAINSalesCommercial Lines
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Liquor Liability — Explaining It to a Bar/Restaurant

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HOW TO EXPLAINCommercial Lines
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Commercial Property — Replacement Cost Review Call

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HOW TO EXPLAINPersonal Lines
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"Am I Covered for X?" — Coverage Question Call

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HOW TO EXPLAINSalesPersonal LinesCommercial Lines
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Client Sent a Long AI-Generated List of Questions

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HOW TO EXPLAINSalesPersonal Lines
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Med Pay — Why It Matters Even With Liability Coverage

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HOW TO EXPLAINSalesPersonal Lines
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Scheduled Jewelry vs Blanket Jewelry Coverage

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HOW TO EXPLAINSalesCommercial Lines
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Contractor GL — Faulty Work, Completed Operations & What's Really Covered

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HOW TO EXPLAINSalesCommercial Lines
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How Commercial Insurance Is Priced — The Rating Factors

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HOW TO EXPLAINPersonal Lines
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Why Your Auto Rate Went Up With No Claims and an Older Car

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HOW TO EXPLAINPersonal Lines
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Why Your Homeowners Rate Went Up With No Claims

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HOW TO EXPLAINSalesPersonal Lines
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Why You Need Renters Insurance If You Don't Own the Building

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HOW TO EXPLAINSalesCommercial Lines
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Commercial Property Coverages That Aren't Automatic With GL

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HOW TO EXPLAINSalesCommercial Lines
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Why Crime Insurance When Your Property Policy Covers Theft

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HOW TO EXPLAINCommercial Lines
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Explaining a General Liability Premium Audit

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HOW TO EXPLAINCommercial Lines
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Explaining a Workers' Compensation Audit

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HOW TO EXPLAINSalesCommercial Lines
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Your Quote Only Has Business Personal Property — You Need Inland Marine

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HOW TO EXPLAINSalesPersonal Lines
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Special Limits — Why That Item Has to Be Scheduled Separately

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HOW TO EXPLAINCommercial Lines
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The Audit Bill Arrived and the Client Is Refusing to Pay It

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HOW TO EXPLAINPersonal LinesCommercial Lines
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Explaining a Claim Denial to an Upset Client

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Scripts are starting points for licensed professionals and must be adapted for your state, carrier, and situation. Not legal, compliance, or E&O advice. Full disclaimer

Insurance Phone Scripts for P&C Agents | InsuranceAgentForms